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MONEYPLANT

Our Disclosure

Important information about our business

Moneyplant Financial Services Ltd
Financial Advice Provider Disclosure
Moneyplant Financial Services Ltd is a Licensed Financial Advice Provider issued by the Financial Markets Authority (FMA) to provide financial advice services.
Financial Services Provider Number (FSP): 1005259

Our contact details
Address: 118 Great South Road, Papakura
Phone: 0800 28 28 00
Email: loans@moneyplant.co.nz        
Website: www.moneyplant.co.nz

Nature and Scope of financial advice services

Products we can provide financial advice about:
Mortgages & Lending:
Residential Mortgages
Commercial Lending
Business Lending
Product providers we may recommend include:
ASB, Westpac, ANZ, BNZ, Co-operative Bank, Kiwi Bank, Avanti, SBS, TSB, ASAP Finance, Basecorp, Cressida Capital, DBR, First Mortgage Trust, Funding Partners CFML, Unity, Plus Finance, Prospa, Southern Cross Partners, Vincent capital.
Personal Risk Insurance:
Life Insurance,
Trauma Insurance,
Total & Permanent Disability Insurance,
Income & Mortgage Protection
Health Insurance
Product providers we might recommend:
Partners life
AIA
Chubb
Momentum Life
KiwiSaver Advice:
To help get you on track to build a deposit for your first home or plan for retirement.
Product providers we might recommend:
Booster
Generate

Our fees

Mortgage Commission Clawback

Moneyplant Financial Services Ltd may receive a commission from the lender if you choose to
follow our advice and proceed with the loan.

If you decide to cancel or refinance your mortgage within 27 months of settlement, Moneyplant
Financial Services Ltd reserves the right to charge a fee for the financial advice provided.

If the lender claws back any commission paid to Moneyplant Financial Services Ltd due to the
loan being repaid, refinanced, or materially reduced within the clawback period, the client will
be charged a fee equal to the amount of commission clawed back by the lender.

Fee for financial advice:

If you engage Moneyplant’s services and we obtain conditional approval for you, or if we have
invested significant time and effort on your application, but you choose to go with another
mortgage advisor or settle your loan directly with the bank, Moneyplant will charge a fee of
$2,500 for the services and time we have dedicated to your application.

Insurance Commission Clawback

If you decide to cancel or close a life, disability, or health insurance policy within 24 months
from the commencement date of the policy, the insurance provider may claw back some or all
of the commission initially paid to Moneyplant Financial Services Ltd.

If the provider claws back any commission paid to Moneyplant Financial Services Ltd due to the
Insurance Policy being cancelled, materially reduced within the clawback period, the client will
be charged a fee equal to the amount of commission clawed back by the lender.

Moneyplant Financial Services Ltd may charge a one-off fee to recover the commission clawed
back by the insurance provider.

Cancellation fee
If the insurance provider claws back any commission paid to Moneyplant Financial Services Ltd,
the client will be charged a fee equal to the amount of the commission clawed back.

Commissions

Mortgage Commissions

Moneyplant Financial Services Ltd may receive commissions from the lender upon settlement of your mortgage if you choose to proceed with our advice.

These commissions typically range between:
0.55% – 0.90% of the initial mortgage balance funded.

Moneyplant Financial Services Ltd may also receive a trail commission of 0.15% – 0.20% annually on the outstanding loan balance.

Insurance Commissions
Moneyplant Financial Services Ltd may receive commissions from the insurance provider when your policy is placed.

These commissions typically range between:
0% – 230% of the annual policy premium upfront

Moneyplant Financial Services Ltd may also receive a trail commission of 0% – 10% of the annual premium each year when the policy renews.

KiwiSaver Commissions

Moneyplant Financial Services Ltd may receive an upfront commission between $0 – $300 depending on the transfer balance and PAYE income.

We may also receive a trail commission between 0% – 0.5% annually of the fund balance.

Conflicts of Interest or Other Incentives

We are here to act in the best interests of our clients. While we maintain professional relationships with product providers, your interests remain our priority.

From time to time:

  • Product providers may contribute to conferences and professional development training for
    our advisers.
  • We may receive referrals from real estate agents or other professionals. We may also refer you
    to third parties for fire and general insurance or other related services. In some cases, we may
    pay or receive a referral fee associated with these referrals.

How we manage any conflicts of interest
To ensure our advisers prioritise our clients’ interests:

  • We follow a structured advice process that ensures recommendations are suitable for clients’
    goals and circumstances.
  • All advisers undergo regular training on managing conflicts of interest.
  • We maintain registers of conflicts of interest and gifts or incentives received.
  • These registers are regularly monitored and reviewed.
  • We undertake an annual independent Compliance Assurance Review.

Our Duties and Obligations to You

We are bound by the duties of the Financial Markets Conduct Act 2013 (Sections 431I, 431K,
431L and 431M) to:

  • Meet the standards of competence, knowledge and skill set out in the Code of Conduct.
  • Give priority to the client’s interests.
  • Exercise care, diligence and skill.
  • Meet the standards of ethical behaviour, conduct, and client care set out in the Code of
    Conduct.

Our Internal Complaints Process

If you have a problem, concern, or complaint about any part of our advice or service, please let
us know so we can try to resolve the issue.

Our internal complaints manager is:

Peter Singh
Email: peter@moneyplant.co.nz

Peter will acknowledge your complaint within 2 working days.

Complaint Process:

  1. Send your complaint to peter@moneyplant.co.nz
  2. We will acknowledge receipt within 2 working days.
  3. We aim to resolve your complaint within 10 working days.


Our external complaints process.

If we cannot resolve the issue internally, you can contact our external dispute resolution
scheme:

Financial Services Complaints Limited (FSCL)

This service is free of charge.

Address:
PO Box 5967
Wellington 6140

Phone:
0800 347 257

Email:
complaints@fscl.org.nz