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MONEYPLANT

Our Disclosure

Important information about our business

Moneyplant Financial Services Ltd is a Licensed Financial Advice Provider issued by the FMA to provide financial advice services. Financial Services Provider Number is 1005259

Our office contact details (insert your details below)
Address: 25 Andalusian Way, Karaka
Phone: 02041111101 
Email: loans@moneyplant.co.nz        
Website: www.moneyplant.co.nz

Nature and Scope of financial advice services

Products we can provide financial advice about:
Mortgages (Residential and Commercial ) & Business Lending
Product providers we might recommend. ASB, Westpac, ANZ, BNZ, Co-operative Bank, Resimac, Avanti, SBS, TSB, ASAP Finance, Avanti, Basecorp, Cressida Capital, DBR, First Mortgage Trust, Funding Partners CFML, Heartland Bank, Unity, Plus Finance, Prospa, Southern Cross Partners.
Personal Risk Insurance – Life Insurance, Trauma, Total & Permanent Disability, Income Protection, Mortgage Protection & Health Insurance
Product providers we might recommend – Partners life , AIA

Our fees

Moneyplant Financial Services Ltd may receive a commission from the lender if you choose to follow the advice and proceed with the loan. Additionally, if you decide to cancel or refinance your mortgage within 27 to 36 months after it is settled, Moneyplant Financial Services Ltd reserves the right to charge you for the financial advice provided. The fee for our financial advice will be determined using the following formula:

Fee for our financial advice = $2,500 for 10 hours of work, calculated at an hourly rate of $250.

Where other costs are incurred in the process of providing our advice and services to you, you will be liable for these costs. However, we will agree all additional costs with you prior to incurring them.

Commissions

For services in relation to loan products, commissions may be paid by the product provider as follows:
Moneyplant Financial Services Ltd will receive commissions from the lender upon the settlement of your mortgage, should you decide to proceed with it. These commissions typically range between 0.55% and 0.85% of the initial mortgage balance or the amount funded. Furthermore, Moneyplant Financial Services Ltd may also receive an additional 0.15% to 0.20% of the mortgage balance on each anniversary of the loan.

Conflicts of interest or other incentives

We are here for our clients and to advise you as best we can. Your interests are our priority although we do have business relationships with product providers also.

From time to time our product providers assist us with funding so we can bring our advisers together for conferences and professional development training.

How we manage any conflicts of interest

To ensure our advisers prioritize our clients’ interests:

  • We follow an advice process that ensures our recommendations are made appropriately, based on clients’ goals and circumstances.
  • All our advisers undergo annual training about how to manage conflicts of interest.
  • We maintain registers of conflicts of interests and the gifts and incentives we receive. These registers are monitored regularly, and additional training is provided as required.
  • We undertake an annual independent Compliance Assurance Review.

Our duties and obligations to you

We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:

  • Meet the standards of competence, knowledge and skill set out in the Code of Conduct
  • Give priority to the clients’ interest and
  • Exercise care, diligence and skill and
  • Meet the standards of ethical behavior, conduct, and client care set out in the Code of Conduct.

Our Internal complaints process.

If you have a problem, concern or complaint about any part of our advice or service, please tell us so that we can try to fix the problem.

Our internal complaints manager is Peter Singh who can be reached via email at peter@moneyplant.co.nz . Peter will reply to you within 2 working days.

Our internal complaints handling process is as follows:

  1. To lodge a complaint, please email your complaint to our internal complaints’ manager: peter@moneyplant.co.nz
  1. We will reply to you within 2 business days.
  2. We will aim to resolve your complaint within 10 working days.


Our external complaints process.

If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme –Financial Services Complaints Limited – (FSCL). This service will cost you nothing and will help us resolve any complaints.

You can contact Financial Services Complaints Limited at:

Address: PO Box 5967, Wellington 6140.

Phone number: 0800 347 257

Email address: complaints@fscl.org.nz